The box arrives. That's when the hard part starts.

Brands are great at the sale. Nobody looks after the months that follow.

30%in 30 days
Leave in the first month. About half have left by months four to five. Working figures from customer data. [Cohort and source to confirm.]

The medication ships. The relationship doesn't.

Acquisition eats the budgetThen the weeks that matter go unstaffed.
Nobody owns the middleClinician at intake. Fulfillment at reorder. No one between.
Hiring doesn't scaleA 9pm human coach costs hundreds a month per patient.
Nobody offers the next productPatients have no easy way to say what they need next.

The cancellation is the last signal. Not the first.

Billing tells you who left. Behavior helps tell you who’s considering leaving.

W1W2W3W4W5W6W7W8W9W10
What billing seesRefills, charges, cancellations
Cancels
What StickyHealth seesDaily check-ins, chat, health data
Nausea after a dose step-up
Stops logging meals
Misses a dose, low mood
Flagged

Your team reaches out in week 4, with six weeks to act. Billing finds out in week 10.

Products become commodities. Relationships become competitive advantages.

When patients succeed, businesses grow. We help you build relationships patients want to continue.